Most items are shipped within 48 hours. Production time on animatronics takes approximately 4-6 weeks (depending on the time of season). Allow 5-7 business days for ground shipment once your order is shipped. Some special order items may not be available for immediate shipment if they are on backorder, we will contact you to let you know when these items are expected to ship. Special order items are noted as such in the item description. If you need your order ASAP, please contact us so that we may give you a delivery estimate and help you select the best shipping option.
Shipping costs for large props and animatronics will be calculated after checkout. Feel free to contact us for a shipping quote. We will need to know if the order is shipping to a residence (which may require a lift gate) or a commercial location (and whether there is a loading dock or a fork lift).
Orders shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the recipient's country. These fees are the responsibility of the recipient, as we have no control over these charges and cannot predict what they may be. Customs policies vary by country; contact your customs office for more information. Customs clearance procedures can cause delays beyond delivery time estimates.
We want you to be happy with your purchase and have costumes that fit. In order to ensure this, we do allow a 30-day return/exchange period, with the exception of certain types of items mentioned below. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If the return is approved we will contact you with a return authorization code and instructions. Once we've received and processed the returned item we'll notify you via e-mail of your refund.
• Returns must be made within 30 days from the date of delivery.
• We are unable to accept returns on large displays, props & animatronics that are special ordered or require special delivery.
• Unless we've sent you the wrong product, all shipping fees are non-refundable.
• The following items are returnable as long as they are unopened and unblemished in the original manufacturer's packaging so that they can be resold in new condition:
- Socks & stockings
- Shoes & Boots
- Costume patterns
- Video tapes & CD’s
- Wigs, beards, facial hair, or any other artificial hair.
- Prosthetics, fangs or fake teeth.
- Latex Masks