Our contact information
By standard mail:
Foster's Fun Shop
433 E Terrace Ave.
Gilbert, AZ 85234Be sure to contact us by email for a return authorization before sending returns. We will provide you with a return authorization code and the address in which to send the returned order to.
Calculating Shipping Costs:
Buyer pays shipping charges; you can calculate your shipping charges in our shopping cart, except for large props and animatronics in which you will need to contact us for a shipping quote. I will need to know if it is shipping to a residence (most residence need a lift gate if the item is heavy which most of our animatronics are) or a commercial location (if they have a loading dock or a fork lift).
When you can expect to receive your order:
Production time on animatronics is approx. 4-6 weeks (depending on time of season).
Most in-stock items are shipped within 48 hours. Most other items are dispatched within 3-5 business days. Allow 5-7 days for ground shipment once your order is shipped. Some items may not be available for immediate shipment if it is not in stock or on back order. If you need your order ASAP, please contact us. We will contact you immediately if an order is going to take longer than 5 days to ship.
If a package is shipped by UPS and refused, then there is an additional $5.00 charge for the return postage.
Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Refund, Returns and Cancellation Policies:
We want you to be happy with your purchase and have costumes that fit. In order to ensure this, we do allow for an exchange and return period, except on certain types of items mentioned below. Costume companies are very often the target of individuals who purchase items and attempt to return them for a refund after using them. In order to guard against this, and keep our prices as low as possible, we have certain parameters for returns.
• Returns must be made within 15 days from the date the item was delivered. To obtain authorization for a return, please e-mail us and include your original order number, the date the package was delivered, and the item(s) which are in question.
• If we've made a mistake, we'll fix it right away! If you receive a product which is incorrect or damaged, please contact us via e-mail for a return authorization code.
• If you ordered the wrong size of a product, we will make all efforts to assist you in replacing it with the proper size. If the reason for the return is not our responsibility, we will charge $5.00 for the return, but credit you 100% for the product as long as it is in new condition & original packaging.
• We do not claim responsibility for loss of, damage to, or lateness of shipments by the carrier. We will however be happy to assist you in filing the claim by providing the necessary information.
• We are unable to accept returns on items that have been used, worn, altered, are missing items, have cigarette smoke damage or are without the original packaging or tags, so please double-check to make sure you've included all of the pieces and packaging before returning anything.
• We are also unable to accept returns on large displays, props & animatronics that require special delivery.
• We attempt to issue credit within 24 hours of receipt of the return. If we deny credit, we will hold the uncredited product for 30 days should you need a review or return of that product.
• Unless we've sent you the wrong product, all shipping fees are non-refundable.